Food safety also referred to as food hygiene, is the practice of handling, preparing, and storing food and beverages in a way that minimizes the chance that customers will contract a food-borne illness. In order to avoid food becoming contaminated and resulting in food poisoning, several rules must be followed.
In almost any circumstance, good personal hygiene is essential, but food handlers in a culinary setting require it even more. A key component of food safety is a proper food handling, which involves adequate personal hygiene.
Good personal hygiene habits go a long way with customers. You are handling their food, and they want to see food handlers that look professional and put-together, as opposed to food handlers that follow poor hygiene habits.
Personal hygiene, however, goes beyond outward appearances to protect against food poisoning. Everyone carries some bacteria on them. Without washing your hands first, touching your food after touching your eyes, mouth, nose, hair, or clothing encourages the spread of that bacteria.
Food handlers include anyone who comes in contact with food directly (cooking, serving, or packaging food) or indirectly (storing, delivering, or transporting food). Additionally, workers who come into contact with preparation surfaces including cutlery, benches, or kitchen utensils are considered food handlers and must adhere to the same strict handling practices as workers who directly handle food.
Proper food handling practices should be communicated prior to employment and consistently reaffirmed throughout employment through periodic training programs. Regardless of what language your employees speak, they need access to thorough translated food safety practice and procedure training.
That is why the two Hispanic customers requested a refund for their order because they were unhappy when a manager touched her phone while handling their food.
However, an argument broke out between an African American Burger King employee who is unwilling to work with the couple, and shamed them for being white, although they are Hispanic.
The man and woman were waiting in a North Miami Beach Burger King drive-thru for their order but they were greeted with bad food hygiene when the manager who gave their order touched the cellphone first before giving it to them. The couple acknowledges that the food may contaminate, so they asked for a refund.
But the Burger King employee responds to them with a racist stunt by shouting at them: “F*** you, you white piece of s**t… how about that? F*** you.”
The female customer, who had a crying infant in the car, responded: “We’re not even white… we’re Hispanic. Get it right” just before another worker slammed the drive-thru window shut. The employee then opened the window and called the customer a “fat b****” and “f***ing wh***.”
The female customer stated: “I don’t care… at least I’m not working at Burger King.”
Enraged, the employee shot back: “I don’t care. B****, I have two parents, I go to school… this job, the money I make, is to blow up. So it don’t matter.”
In an effort to diffuse the situation, the male client told the enraged employee that their refund request was unrelated to her and that she had no need to be upset.
“It has nothing to do with you. I don’t even know why you’re getting upset,” he said.
It’s unclear whether the manager was the other worker at the window because she kept to herself during the entire episode. She calmly consented to issue the reimbursement to the clients.
Knowing there would be no repercussions for her conduct, the irate staffer pushed the customers to upload the video.
“Put it on Snapchat b****! F*** you, you white piece of s**t… how about that? F*** you.”
A Burger King spokesperson, however, communicated with the Miami Herald, saying: “The actions of this team member do not reflect the values of the Burger King brand. We have a zero-tolerance policy for this type of behavior, and the individual is no longer with the company.”
Sources: Taphaps, Blackchristiannews, lcbackerblog